The Samsung drama continues as the company is again in crisis management mode, but this time it is about its top-loading washing machines.
A lot of consumer complaints and reports about the top-loading Samsung washing machines, which some referring to as “exploding machines”, prompted the US Consumer Product Safety Commission (CPSC) to issue a warning about certain top-load washers made between March 2011 and April 2016, according to ABC News.
The decision came after Samsung issued an official statement that they are in “active discussions with the CPSC to address potential safety issues related to certain top-load washing machines.” According to some complaints, the vibrations were so violent that they left the owner’s machine to break apart.
This latest crisis of the South Korean consumer electronics company follow the expansive recall of their popular Galaxy Note 7 smartphones which are also tied to overheating and exploding batteries.
In a statement, Samsung said that the problem seem to occur during the spin cycle and in rare cases, the affected machines could experience “abnormal vibrations” when washing bulky, bedding or water-resistant items. It goes on to say that it “could pose a risk of personal injury or property damage.”
The electronics giant also reiterates that, “It is important to note that Samsung customers have completed hundreds of millions of loads without incident since 2011,” and recommends consumers with affected units to wash the aforementioned items using “lower-speed delicate cycle.”
Consumer Reports, a nonprofit consumer watchdog organization, said that neither the CPSC or Samsung could provide model numbers of affected units. However, consumers can check if their machines are among those affected by checking the machine’s serial number on Samsung‘s website.
Samsung is still trying to bounce back from a recall involving its Galaxy Note 7 smartphone, following reports of the smartphone exploding. Samsung says since the recall was made official, half of those devices in the U.S. were returned.
Photo Courtesy: Samsung/Wikipedia